These Terms & Conditions govern the contractual relationship between MagicMindCoaching (hereinafter 'the Coach' or 'MagicMindCoaching') and the client (hereinafter 'the Client'). By booking a coaching session, the Client agrees to these Terms & Conditions.

1. Scope of Services

MagicMindCoaching provides professional coaching services for personal and professional development. The specific scope of services is agreed individually between the Coach and the Client.

1.1 Coaching is Not a Substitute for Therapy or Medical Treatment

Coaching is an independent, resource-oriented and future-focused format. It is expressly NOT:

•       Psychotherapy or psychiatric treatment

•       Medical or clinical advice

•       Legal or financial advice

If the Coach identifies during the process that a Client would benefit from therapeutic or medical support, this will be communicated openly and appropriate professionals will be recommended. The Coach reserves the right to discontinue the coaching relationship in such cases (see Section 7).

1.2 Languages of delivery

Default coaching sessions are in English, German can also be arranged

2. Contract Formation and Booking

A coaching contract is formed by:

•       Written confirmation by email, or

•       Signing of a coaching agreement, or

•       Payment of an invoice or deposit

By entering into a contract, the Client confirms they have read and accepted these Terms & Conditions.

3. Sessions and Delivery

3.1 Scheduling

Coaching appointments are arranged by email, phone, or via the website. Confirmed appointments are binding and cannot be cancelled within less than 24 hours.

3.2 Delivery Format

Sessions may take place:

•       Online via Google Meet, Proton Meet, or Infomaniak Meet

•       In person (by prior arrangement)

3.3 Recording of Sessions

Sessions are not recorded as a matter of principle. Recording is only permitted with the Client's prior, explicit, and written consent. This consent may be withdrawn at any time.

3.4 Session Notes

The Coach may take notes during or after sessions. These are stored exclusively in a private physical notebook or in a Swiss-hosted, encrypted cloud service (ProtonMail / Proton Drive) and are not shared with third parties.

 3.5 Session Privacy

If the session takes place online, The Coach will always use headphones and be in a room alone. No exchange between The Coach can be heard by others, on The Coach’s side. If the session is in person, the coaching space is exclusively dedicated to The Client. All information discussed stays private between The Coach and The Client.

4. Cancellations and Rescheduling

4.1 Cancellation by the Client

•       Cancellation or rescheduling more than 24 hours before the scheduled session: free of charge, no cancellation fee

•       Cancellation or rescheduling less than 24 hours before the scheduled session: the session will be charged in full (100% of the agreed fee)

•       No-show without prior notice: the session will be charged in full

Exceptions (e.g. in cases of documented illness or emergency) may be arranged individually in agreement with the Coach.

4.2 Cancellation by the Coach

In the event of cancellation by the Coach, an equivalent replacement appointment will be offered. If no replacement is desired or possible, a full refund of amounts already paid for the cancelled session will be made. Best effort will be made to inform The Client more than 24 hours prior to the appointment.

5. Fees and Payment

5.1 Fees

Fees are based on the current price list of MagicMindCoaching or an individual agreement. All prices are in Swiss Francs (CHF) and include VAT where applicable.

5.2 Payment Methods

Payments are accepted exclusively via:

•       TWINT (Twint AG, Switzerland)

•       Direct bank transfer to the account of MagicMindCoaching

Other payment methods are not accepted unless explicitly agreed otherwise.

5.3 Payment Terms

Payment is due within 30 days of the invoice date, unless otherwise agreed.

6. Confidentiality

The Coach treats all information shared during the coaching relationship in strict confidence. Disclosure to third parties will not occur, except:

•       the Client has given explicit, written consent, or

•       there is a legal obligation to disclose, or

•       there is an immediate risk to the life of the Client or a third party

The Client agrees not to publicly share (e.g. on social media or in reviews) content from sessions in a way that misrepresents the Coach or the coaching process without prior discussion.

7. Ending the Coaching Relationship

7.1 By the Client

The Client may end the coaching relationship at any time and without giving reasons. Sessions already booked and not cancelled in accordance with Section 4.1 will be invoiced accordingly. For prepaid packages, a pro-rata refund will be issued for unused sessions.

7.2 By the Coach

The Coach may also end the coaching relationship at any time, in particular if:

•       the collaboration is no longer productive for personal or professional reasons

•       the trust relationship has been significantly damaged

•       a therapeutic or medical need is identified that exceeds the scope of coaching

•       the Client repeatedly violates these Terms & Conditions

In such cases, the Coach will inform the Client as soon as possible and, where appropriate, recommend suitable professional services. Amounts already paid for unused sessions will be refunded on a pro-rata basis.

7.3 Mutual Decision

Both the Coach and the Client may at any time mutually decide to end the coaching relationship if they feel it is no longer the right fit. This is a natural part of the coaching process and is accepted without negative consequences on either side.

8. Liability

8.1 Limitation of Liability

MagicMindCoaching is only liable for damages arising in connection with coaching services in cases of wilful misconduct or gross negligence. Liability for minor negligence, and for indirect damages, consequential damages, or loss of profit, is excluded to the extent permitted by applicable law.

8.2 No Guarantee of Results

Coaching is a process whose outcome depends significantly on the active participation and commitment of the Client. MagicMindCoaching does not guarantee specific results or changes.

8.3 Client Responsibility

The Client is solely responsible for any decisions made on the basis of the coaching. The Coach provides guidance, perspectives, and support; decisions rest exclusively with the Client.

9. Data Protection

Personal data is processed in accordance with the Privacy Policy of MagicMindCoaching (available on the website) and the provisions of the GDPR (EU 2016/679) and the nFADP (Swiss Federal Act on Data Protection, revised version). The Client agrees to the processing of their data to the extent described in the Privacy Policy. 

10. Amendments to these Terms

MagicMindCoaching reserves the right to amend these Terms & Conditions at any time. Changes will be communicated to the Client by email. If no written objection is received within 14 days, the changes are deemed accepted.

11. Applicable Law and Jurisdiction

These Terms & Conditions and all related legal relationships are governed by Swiss law, excluding conflict of law provisions. The place of jurisdiction is Zürich, Canton Zürich, Switzerland, to the extent permitted by law. Mandatory consumer protection provisions of the Client's country of residence remain reserved for EU-based clients. 

12. Severability

Should any provision of these Terms & Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.

Last updated: Mon 8th June 2026